Emma crafts seamless experiences that inspire and deliver impact
She is a Product Designer with +7 years of experience, who blends creativity, systems thinking, and experimentation to build intuitive, user-centered solutions that scale globally at Booking.com
UX strategy
User research
A/B tests
Design system
Prototyping
Gen AI
UX strategy
User research
A/B tests
Design system
Prototyping
Gen AI

Query AI: Making GraphQL data simple at Booking.com

NEW

Designed an intuitive AI assistant to empower all users in creating data queries, significantly enhancing efficiency and democratizing data access within Booking.com.
AI-Powered UX
Automation
GenAI
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Flight email journey: pre-booking experience for Booking.com

Designed a seamless email journey to guide users through the flight pre-booking phase, enhancing engagement and driving conversions on Booking.com
UX strategy
User test
Prototyping
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Emails and push notifications design system for Booking.com

Developed a scalable, user-friendly design system for Booking.com's emails and push notifications, cutting production time by 50% and enabling consistent communication across teams
UX strategy
Design system
Product design
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Seamless subscription and pricing experience at Epieos.com

Optimised the subscription experience on Epieos.com, making it easier for users to find the right plan, resulting in a +24% increase in upsell conversions.
UX strategy
User research
Product design
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Mobile view integration for Booking.com email builder

Integrated a mobile design preview on the editor screen to improve design accuracy and decrease design and development time by 30%
Product Design
User test
Prototyping
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Newsletter metrics optimisation for a video streaming Company

NEW

Boosted email engagement and performance by refining content strategy, design, and user targeting for a video streaming platform's newsletter
UX strategy
A/B testing
Prototyping
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Eyetracking and facereading to improve UX

Used eyetracking and facereading data in order to make sure cybersecurity messages are fully understood by all personas
UX startegy
UX research
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Newsletter metrics optimisation for a video streaming Company

Boosted email engagement and performance by refining content strategy, design, and user targeting for a video streaming platform's newsletter
UX strategy
A/B testing
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Branding & design system for OSINT search engine

Crafted the branding and design system for Epieos, an OSINT search engine, ensuring a cohesive and intuitive user experience
Design system
Product design
User test
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About

Experienced Product Designer specializing in crafting scalable, user-centric design solutions for tech products.

Experience

Booking.com

Product Designer

• Shaped the strategic direction of the growth and acquisition initiatives, balancing short-term experimentation with long-term design vision.

• Optimised the Marketing Communication tools and integrated AI-driven features to enhance cross-functional collaboration, reducing design and development time by 50%, increasing user confidence and  ensuring scalable workflows.

• Ran 30+ A/B tests reaching over 2 million daily users, resulting in measurable improvements in Hotel, Home and Flight bookings.

• Partnered with Meta, Google, and TikTok to refine the UX strategy for retargeting ads, leveraging AI-assisted assets to improve scalability, relevance and performance.

24i.com

UX/UI Designer

• Achieved a 10% conversion boost for Mod Studio’s -a gen AI-driven stream video app- website through data-driven design improvements on Webflow.

Increased newsletter click-through rates by 26% with strategic A/B testing and user segmentation.

Mentored 2 junior designers (content and motion), enhancing their skillsets and contributing to impactful deliverables.

Epieos.com

UX/UI Designer

• Designed a subscription-focused website, increasing signups by 10% through user-centric experiences.

• Designed and implemented a design system for the website, emails and social media posts, improving brand consistency and collaboration among teams.

• Leveraged user insights and analytics from Google Analytics, Plausible.io (website), and Brevo (emails) to craft personalized designs that enhance user experience and align more effectively with business objectives.

24i.com

Product Designer

• Achieved a 10% conversion boost for Mod Studio’s -a gen AI-driven stream video app- website through data-driven design improvements on Webflow.

Increased newsletter click-through rates by 26% with strategic A/B testing and user segmentation.

Mentored 2 junior designers (content and motion), enhancing their skillsets and contributing to impactful deliverables.

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What I'm known for

User Research
Product Design
User Experience Design
Design Strategy
Agile Environment
Gen AI Design
Data-driven Design
A/B Test

About.

About.