Emma crafts seamless experiences that inspire and deliver impact
She is a Product Designer with +7 years of experience, who blends creativity, systems thinking, and experimentation to build intuitive, user-centered solutions that scale globally at Booking.com
UX strategy
User research
A/B tests
Design system
Prototyping
Gen AI
UX strategy
User research
A/B tests
Design system
Prototyping
Gen AI

Query AI: Making GraphQL data simple at Booking.com

TO BE PUBLISHED SOON

Designed an intuitive AI assistant to empower all users in creating data queries, significantly enhancing efficiency and democratizing data access within Booking.com.
AI-Powered UX
Automation
GenAI
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Flight email journey: pre-booking experience for Booking.com

NEW

Designed a seamless email journey to guide users through the flight pre-booking phase, enhancing engagement and driving conversions on Booking.com
UX strategy
User test
Prototyping
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Emails and push notifications design system for Booking.com

Developed a scalable, user-friendly design system for Booking.com's emails and push notifications, cutting production time by 50% and enabling consistent communication across teams
UX strategy
Design system
Product design
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Optimizing the OSINT experience for a SaaS platform

Crafted the UX of Epieos.com, a powerful OSINT search engine, to improve usability and accessibility for investigators, cybersecurity experts, and everyday users.
UX strategy
GenAI
Product design
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Mobile view integration for Booking.com email builder

Integrated a mobile design preview on the editor screen to improve design accuracy and decrease design and development time by 30%
Product Design
User test
Prototyping
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Newsletter metrics optimisation for a video streaming Company

NEW

Boosted email engagement and performance by refining content strategy, design, and user targeting for a video streaming platform's newsletter
UX strategy
A/B testing
Prototyping
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Eyetracking and facereading to improve UX

Used eyetracking and facereading data in order to make sure cybersecurity messages are fully understood by all personas
UX startegy
UX research
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Newsletter metrics optimisation for a video streaming Company

Boosted email engagement and performance by refining content strategy, design, and user targeting for a video streaming platform's newsletter
UX strategy
A/B testing
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Branding & design system for OSINT search engine

Crafted the branding and design system for Epieos, an OSINT search engine, ensuring a cohesive and intuitive user experience
Design system
Product design
User test
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About

Experienced Product Designer specializing in crafting scalable, user-centric design solutions for tech products.

Experience

Booking.com

Product Designer

Defined, designed and optimized follow-up, abandonment emails and push notifications as well as seasonal campaigns (Black Friday, deals) for the pre-book marketing team, increasing user engagement and conversions.

Conducted 10+ A/B experiments impacting 2 million users daily, driving measurable increases in bookings for hotels, homes, and flights.

• Contributed to the design of the communications tool for customer messaging, enhancing collaboration for 50+ designers, PMs, marketers, and developers. Reduced email development time from 1 week to 1 hour, significantly improving user confidence and usability.

• Built and maintained a robust email and push notification design system, ensuring accessibility and scalability across teams.

24i.com

UX/UI Designer

• Achieved a 10% conversion boost for Mod Studio’s -a gen AI-driven stream video app- website through data-driven design improvements on Webflow.

Increased newsletter click-through rates by 26% with strategic A/B testing and user segmentation.

Mentored 2 junior designers (content and motion), enhancing their skillsets and contributing to impactful deliverables.

Epieos.com

UX/UI Designer

• Designed a subscription-focused website, increasing signups by 10% through user-centric experiences.

• Designed and implemented a design system for the website, emails and social media posts, improving brand consistency and collaboration among teams.

• Leveraged user insights and analytics from Google Analytics, Plausible.io (website), and Brevo (emails) to craft personalized designs that enhance user experience and align more effectively with business objectives.

24i.com

Product Designer

• Achieved a 10% conversion boost for Mod Studio’s -a gen AI-driven stream video app- website through data-driven design improvements on Webflow.

Increased newsletter click-through rates by 26% with strategic A/B testing and user segmentation.

Mentored 2 junior designers (content and motion), enhancing their skillsets and contributing to impactful deliverables.

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What I'm known for

User Research
Product Design
User Experience Design
Design Strategy
Agile Environment
Gen AI Design
Data-driven Design
A/B Test

About.

About.